Terms and Conditions

SHADOW TRAVEL AND TOURS is not responsible if an airline cancels, reschedules, or delays a flight for any reason. and therefore, you are releasing the company, employees, sub agents from liability for the Airlines flight changes and cancellations.
 
SHADOW TRAVEL AND TOURS (TRAVEL AGENT) is acting solely as intermediary and agent for the travel services I have requested and that these services (i.e Air and Sea Carriage, Hotel accommodation, Ground transportation, Tours, Meals, Cruises, Travel Insurance, etc.) are not directly supplied by this travel agency. This agency therefore shall not be responsible for breach of contract or any intentional or careless actions or omissions on the part of suppliers, which may result in any loss, damage, delay or injury to you and your travel companions. This agency likewise shall not be responsible for any injuries, damages, losses caused to any traveller in connection with terrorist activities, social or labour unrest, mechanical or construction difficulties, diseases, local laws, climatic conditions, abnormal conditions or developments, or any other actions, omissions or conditions outside the travel agent’s reasonable control.
 
By embarking upon this travel, Travelers (CUSTOMER) voluntarily assume all risks involved with such travel, whether expected or unexpected. 
 
Travelers are responsible for accuracy of travel documents such as valid passports, valid visas and affidavits that will be required for international travel. Exit from the Philippines and entry into a foreign country are solely the discretion and decision of the Immigration Officer. Travelers who purchase tickets i.e CEBU PACIFIC, PAL EXPRESS, AIR ASIA ZEST AND TIGER AIR are advised that these are NON-REFUNDABLE for any reason.Rebooking of flights are not guaranteed as these are dependent on availability of seats and, should seats be available additional payment for the new flight schedule may be charged.
 
Flight cancellations and delays of these airlines are beyond the Travel Agent’s reasonable control hence it accepts no responsibility over these events. However, Travel Agent endeavors to exert all its effort to assist Customers in these situations.
 
Unused tour services are NON REFUNDABLE. Customers’ retention of tickets, reservations, tour/hotel vouchers and other travel documents after issuance shall constitute consent to all of the above and an agreement on their part to convey hereto to their travel companions or group members.

Once booking is confirmed and finalized (FINAL RECAP) package is non-transferable, non-endorsable, non-refundable and may be rebooked depending on availability of seats and subject to further charges.
 
 In line with SHADOW TRAVEL and TOURS' objective of providing convenient and SECURE PAYMENT TRANSACTIONS (ONLINE and FRONT FACING) and adding an ADDITIONAL LEVEL OF SECURITY to PROTECT our customers from FRAUD, the representation of the following shall be required to wit:
 
 
1) Copy of Credit Card/Debit Card (Front side).
• Make sure that the FIRST 6 and LAST 4 are showing. For your privacy, MASK, BLUR or COVER digits 7 to 12
 
Government Issued ID: any 1 of the following: 
• Passport, Driver’s license, SSS/ GSIS ID, School ID, Professional Regulations Commission (PRC) ID, National Bureau of Investigation (NBI) Clearance, Postal ID and Voter’s ID 
 
3) If you are not the card holder, provide the following:
 
a) Letter of authorization with signature from the owner of credit card 
b) Government issued ID of the credit card holder.
 
OTHER RESTRICTIONS
 
The purchase of any travel services offered by SHADOW TRAVEL AND TOURS constitutes a contractual arrangement between you and SHADOW TRAVEL AND TOURS and represents your acceptance of the SHADOW TRAVEL AND TOURS Terms & Conditions set out herein.